Last Updated: 11 September 2026
This Shipping Policy applies to all orders delivered within Australia.
We aim to provide a clear, reliable, and transparent delivery experience for all customers.
Standard shipping within Australia is free on all orders.
There are no additional handling or processing fees charged at checkout.
2. Processing & Delivery Times
- Processing time: 1-2 business days
- Estimated delivery time: 3-5 business days after dispatch
- Order cut-off time: 12:00 PM (AEST/AEDT)
Depending on availability, certain items may be shipped from our EU warehouse to ensure faster processing and reliable delivery.
Delivery time may vary depending on courier volume, weather disruptions, local conditions, or remote-area delivery times.
Once your order has been dispatched, you will receive an email containing a tracking link.
Orders shipped from China may be subject to Australian customs duties, GST, or import fees.
These charges, if any apply, are the responsibility of the customer.
If you need to update your shipping address, please contact us within 24 hours of placing your order.
After dispatch, address changes are no longer possible.
You may cancel your order before it has been dispatched.
Once shipped, cancellations are no longer possible.
Items may still be returned in accordance with our Refund Policy.
6. Delayed or Damaged Deliveries
If your parcel is delayed or arrives damaged, please contact us:
Email: info@ivylilymelbourne.com
For damaged parcels, please include clear photos so we can resolve the issue promptly.
Under the Australian Consumer Law, customers may be entitled to remedies for goods damaged during transit.
Customer Service Hours: Monday-Friday: 9:00-17:00 (AEST/AEDT)
Email: info@ivylilymelbourne.com
Support is provided from the Netherlands, with dedicated English-language assistance for Australian customers.
This online store is operated by:
ELK Product, Sole Proprietorship
Registration Number: 86627902
Business Address: Hurksestraat 19, 5652AH Eindhoven, Netherlands
For return instructions, please refer to our Refund Policy.
